Privacy Policy

Your trust is our priority. Learn how we handle your company and personal information with industrial-grade security and transparency.

Last Updated: March 2024

1. Introduction

TheValveHub ("we," "our," or "us") is dedicated to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard information when you use our industrial RFQ platform.

As a B2B platform focused on the Saudi Arabian industrial sector, we understand the sensitivity of engineering data, pricing information, and supplier identities. Our systems are built to ensure strict isolation between roles.

2. Information We Collect

For Clients

  • Contact Information (Name, Email, Phone)
  • Company Details (CR Number, Logo, Address)
  • RFQ Specifications and Technical Documents
  • Project Timelines and Delivery Requirements

For Partners

  • Business Profiles and Qualifications
  • Technical Capabilities and Certifications
  • Quotation Details and Pricing
  • Financial and Banking Information for Transactions

3. How We Use Your Information

We use the collected information for purposes including:

  • RFQ Processing: Facilitating the submission, validation, and distribution of RFQs.
  • Intermediary Governance: Admins review technical specs to ensure quality before RFQs reach partners.
  • Identity Protection: Maintaining anonymity between Clients and Partners during the bidding process.
  • Compliance: Ensuring all transactions meet Saudi Arabian industrial standards and regulations.

4. Data Isolation & Sharing

Our platform enforces strict separation rules:

Client Isolation: Clients never see the identities of competing Partners or their original unmasked bids.

Partner Isolation: Partners never see other Partners or competing bids for the same RFQ.

We do not sell your data. Information is shared only with authorized Admins as intermediaries to facilitate the RFQ workflow.

5. Security Measures

We implement robust security protocols to protect your sensitive industrial data:

  • Encrypted data transmission (SSL/TLS).
  • Secure storage of RFQ and Quotation attachments.
  • Role-based access control (RBAC) enforced at every API endpoint.
  • Regular security audits and infrastructure monitoring.

6. Your Rights & Contacts

You have the right to access, correct, or request the deletion of your information. For any privacy-related inquiries, please contact our Data Privacy Officer at:

privacy@thevalvehub.com